Errors When Sending to Accounting

Sending failed. The message typically comes from the counterparty and is often unclear. Here are the most common cases translated into plain language.

Connection Expired

Access to accounting has a limited validity. The solution is to reconnect in the settings; nothing will be lost. You will notice this because everything fails, including documents that previously went through. Bulk sending will stop at that moment and an email will be sent because usually no one waits for a long batch.

Document is Not an Invoice

We do not send credit notes, pro forma invoices, or any other type to a foreign accounting system — they are a different entity and would be incorrectly accounted as invoices. Download the document as a file and import it manually. Only Fakturoid can handle receipts.

VAT Rate

The target program has its own list of rates and could not find the value from the document, typically with non-VAT payers. The message will suggest resending the document with a zero rate; otherwise, correct the rate on the document or supplement it in the accounting system.

Counterparty Not Created

The target service refused to create the supplier — usually due to a missing or invalid IČO. Add it to the document and send it again. The counterparty created during the unsuccessful attempt will be cleaned up so that half records do not remain in the list.

Duplicate

The document is already in accounting; the message will indicate this and nothing will be created. Someone may have entered it manually, or you may have already sent it before. If you intentionally want to create it again, click on Create Anyway.

Missing Exchange Rate

The document is in a different currency than you are using for your business, and we do not yet have the Czech National Bank (ČNB) exchange rate for the date of the document. The exchange rate list is published on weekdays in the afternoon and will download within an hour; try it again later.

Missing Account or Item

QuickBooks needs an expense account or a price list item to which the lines can be attached. If none exists in your account, we will not send the document — create it in QuickBooks.

Call Limit

The accounting program has a limit on the number of calls per month or per minute. Before bulk sending to Fakturoid, we check how many are remaining, and we will not initiate the batch if it would not fit. For a single document, wait and try again.

Service Side Error

Status codes 500 and above indicate a problem with the counterparty. Try again in a while. If it lasts longer than an hour, check the status page of the respective provider.